Privacy Policy

Cash Vault Competitions – Privacy Policy

Introduction

Welcome to Cash Vault Competitions’ Privacy Policy.

Cash Vault Competitions respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you use our website, mobile application, products, services, competitions, and promotions.

It also explains your privacy rights and how applicable data protection laws safeguard your information.

Important Information and Who We Are

Purpose of This Privacy Policy

This Privacy Policy aims to provide information about how Cash Vault Competitions collects and processes your personal data through your use of our website, mobile application, products, services, competitions, promotions, and any other interactions with us.

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children.

It is important that you read this Privacy Policy together with any additional privacy notices or fair processing notices that may be provided on specific occasions when we collect or process personal data. These notices supplement this Privacy Policy and are not intended to override it.

Data Controller

Cash Vault Competitions is the data controller responsible for your personal information. Throughout this Privacy Policy, references to “Cash Vault Competitions”, “we”, “us”, or “our” refer to the organisation responsible for processing your personal data.

We have designated responsibility for data protection and privacy compliance within our organisation. Any questions regarding this Privacy Policy or your personal information may be directed through the contact methods provided on our website.

Your Right to Complain

If you believe that your personal information has been processed unlawfully or that your data protection rights have been infringed, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

We encourage you to contact us first so that we can attempt to resolve any concerns promptly and fairly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, technology, or services. Any updates will be published on our website and will take effect immediately unless otherwise stated.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.

Third-Party Links

Our website or application may contain links to third-party websites, services, plugins, or applications. Clicking on these links or enabling such connections may allow third parties to collect or share information about you.

Cash Vault Competitions does not control third-party websites and is not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party websites you visit.

The Data We Collect About You

Personal data means any information relating to an identifiable individual.

We may collect, use, store, and transfer the following categories of personal data:

Identity Data, including your first name, last name, date of birth, username, and other identifiers.
Contact Data, including billing information, delivery information, telephone number, and account contact details.
Financial Data, including payment and transaction information required to process purchases and competition entries.
Transaction Data, including records of purchases, competition entries, payments, prizes, and related activities.
Technical Data, including IP address, browser type and version, device information, operating system, location information, and usage data collected through cookies and similar technologies.
Profile Data, including account information, preferences, competition history, and interactions with our services.
Usage Data, including information about how you use our website, application, products, and services.
Marketing and Communication Data, including your preferences regarding promotional communications and marketing activities.
We may also collect, use, and share aggregated or anonymised data for statistical, analytical, and business purposes. Such data does not directly identify any individual.

We do not intentionally collect special categories of personal data, including information relating to race, ethnicity, religion, political opinions, health, sexual orientation, biometric information, or trade union membership, unless required by law or necessary for a specific legitimate purpose.

Competition Winners

Where necessary to administer competitions and award prizes, we may collect additional information from winners. Winners will be informed of any additional information required at the time of prize verification or fulfilment.

Failure to Provide Personal Data

Where we are legally required to collect personal information, or where it is necessary to perform a contract with you, failure to provide the requested information may prevent us from providing products, services, competition entries, or prize fulfilment.

In such circumstances, we may be unable to proceed with your request or participation.

How We Collect Your Personal Data

We collect personal information through various methods, including:

Direct Interactions

You may provide personal information when you:

Create an account.
Purchase products or services.
Enter a competition or promotion.
Subscribe to newsletters or updates.
Request information.
Contact customer support.
Submit feedback or enquiries.

Automated Technologies

As you interact with our website or application, we may automatically collect Technical Data through cookies, analytics tools, and similar technologies. Further information can be found in our Cookie Policy.

Third-Party Sources

We may receive personal information from trusted third-party providers, including:

Analytics providers.
Payment processing providers.
Fraud prevention services.
Marketing and advertising platforms.
Technology and hosting providers.

How We Use Your Personal Data

We will only process your personal information where we have a lawful basis to do so.

These lawful bases may include:

Performing a contract with you.
Complying with legal obligations.
Protecting legitimate business interests.
Obtaining your consent where required by law.

We may use your personal information to:

Administer competitions and promotions.
Process purchases and payments.
Manage customer accounts.
Verify eligibility and identity.
Award and deliver prizes.
Improve our products, services, and user experience.
Prevent fraud and maintain security.
Send marketing communications where permitted.
Comply with legal and regulatory obligations.

Where marketing communications require consent, you may withdraw your consent at any time through your account settings or by following the unsubscribe instructions provided in communications.

We may process personal information for multiple lawful purposes depending on the nature of our relationship with you and the services being provided.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications	Necessary for our legitimate interests (to develop our products/services and grow our business)

Winner Publicity

If you win a competition, you may be invited to participate in publicity and promotional activities relating to your win. Participation is voluntary and is not a condition of entry unless specifically stated within the competition terms.

Choosing not to participate in publicity will not affect your chances of winning or your eligibility to receive a prize.

However, where required by law, regulation, or industry guidance, Cash Vault Competitions may be required to provide winner information to relevant regulatory bodies or authorities to demonstrate that competitions have been conducted fairly and prizes have been awarded correctly.

Marketing Communications

We aim to provide you with meaningful choices regarding how your personal information is used for marketing purposes.

Promotional Offers

We may use your Identity Data, Contact Data, Technical Data, Usage Data, and Profile Data to better understand your interests and preferences. This helps us provide relevant information about competitions, products, services, offers, and promotions that may be of interest to you.

You may receive marketing communications from us if you have:

Created an account with us.
Entered a competition.
Purchased a product or service.
Requested information from us.
Consented to receive marketing communications.

Third-Party Marketing

We will only share your personal information with third parties for marketing purposes where we have obtained any consent required by applicable law.

Opting Out

You may opt out of marketing communications at any time by using the unsubscribe option included in our communications or through your account settings where available.

Please note that opting out of marketing communications does not affect service-related communications regarding purchases, account activity, competition entries, prize notifications, or other transactional matters.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, enhance user experience, analyse website performance, and support security measures.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the availability or functionality of some features of the website.

Further information can be found in our Cookie Policy.

Use of Personal Information

We will only use your personal information for the purposes for which it was collected unless we reasonably determine that another related purpose is compatible with the original purpose.

Where required by law, we will notify you of any significant change in how your personal information is used.

We may process personal information without additional notice or consent where such processing is permitted or required by law.

Sharing Your Personal Information

We may share personal information with:

Service providers who assist in operating our website, platform, competitions, and services.
Payment processing providers.
Marketing and advertising partners.
Professional advisers, including legal, accounting, insurance, and business consultants.
Regulatory authorities, law enforcement agencies, and governmental bodies where required by law.
Potential purchasers, investors, or successors in connection with a business sale, merger, acquisition, or restructuring.

All third parties are required to respect the confidentiality and security of personal information and may only process data for authorised purposes.

International Transfers

Some service providers may process personal information outside your country of residence.

Where international transfers occur, Cash Vault Competitions will take reasonable measures to ensure appropriate safeguards are in place to protect personal information and comply with applicable data protection laws.

Data Security

We implement appropriate technical and organisational security measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Access to personal information is limited to authorised personnel and trusted service providers who require access for legitimate business purposes.

Where required by law, any significant personal data breach will be reported to the relevant regulatory authority and affected individuals.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, tax, accounting, reporting, and dispute-resolution requirements.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

Where personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with our data retention practices.

Your Privacy Rights

Subject to applicable data protection laws, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of personal information.
Restrict or object to certain processing activities.
Request a copy of your information in a portable format.
Withdraw consent where processing is based on consent.
Lodge a complaint with the appropriate data protection authority.

Verification of identity may be required before we can process certain requests.

We aim to respond to legitimate privacy requests within the timeframes required by applicable law.

Lawful Bases for Processing

Cash Vault Competitions may process personal information on one or more of the following lawful grounds:

Performance of a contract.
Compliance with legal obligations.
Legitimate business interests.
Protection of legal rights.
Consent, where required.

Third-Party Service Providers

We may engage trusted third-party providers to support the operation of our website, competitions, payment processing, customer support, marketing activities, analytics, security, and business administration functions.

These providers are required to process personal information in accordance with applicable privacy and data protection requirements.

Updates to This Policy

Cash Vault Competitions may update this Privacy Policy from time to time. Any changes will be published on our website and will become effective upon publication unless otherwise stated.